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Customer service

Important Customer Service skills you need to have

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Customer service is important for every business. Also it is very important to hire the right people for this job. A customer service team ultimately be the face of your company. By giving good service businesses can gain not only new customers but also strengthen existing customer relationships and improve customer loyalty. A customer service skill is a set of behaviors or practices that you rely on to create a positive experience when you interact with the customer. Here we share some skills that every customer service professional should have.   Problem-solving One of the most important skills you need to excel in this field is problem-solving. A  call center associate is responsible to keep your customer happy. That often includes navigating through a complex set of issues and problems to find sufficient solutions. Patience Patience is essential for customer service experts. After all, a client who connects with help is regularly confused and disappointed. Being paid attention to and took care of with patience goes far in assisting clients with feeling like you will reduce their disappointments. It is not fair to close out interactions with customers as quickly as possible. Your team has to be willing to take the time to listen and fully understand each customer’s problems and needs.   Communication While interacting with customers you must be able to communicate with them in a simple and easy-to-understand way to help them solve their problems and answer their questions. You will also need to respond to the questions promptly. Knowledge about product or service A customer service representative should have deep knowledge about how your product or service works. Nothing is more frustrating than a client having an issue and winding up on the telephone with somebody who doesn’t understand their concerns. This doesn’t mean you need to understand the inner working of the product, but try to gain knowledge about the product. This will easily help you to resolve customer’s problems.   Empathy Be empathetic. When dealing with a customer who is frustrated or angry, it is essential that you understand their feelings and experience and also communicate with them accordingly. Practicing empathy can help you better understand the needs of customers. So that you can easily assist them. Time Management Your team likely deal with multiple customer tickets at a time. To make everyone happy will require a great deal of organization and perfect time management skills. For a business customer is king, always keep your customer happy with proper time management. Customer service jobs are one of the in-demand jobs in Canada. If you are looking for any jobs in the Customer service field, get in touch with us! We are the best recruiters in Canada. Also, we provide candidates for customer service outsourcing. If you need any staffing solutions, please contact us!

healthcare

Top Healthcare jobs

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A healthcare career could be a path to a successful and rewarding career. There are a variety of opportunities are available in the healthcare sector. With an aging population, the demand is higher than ever for qualified individuals. The Healthcare industry is one of the most respected professions in the world. These professionals help to improve people’s health and save a life. All the medical professionals are playing an important role in this current Covid 19 situation. They fight with the virus to save our lives.   The jobs in the health care sector always have high demand and here we share some high paying jobs you should consider if you are interested in helping people. Nursing Supervisor A nursing supervisor who manages the nursing staff at the hospital, clinic, nursing home, and many other forums. For this job a four-year university degree is mandatory. In addition to possessing a degree as a registered nurse, management training and 5 years of clinical experience are required for this position.   Median Salary: $ 65,229   Respiratory Therapist A respiratory therapist diagnoses and provides treatment for those who suffer from heart or lung problems focusing on airway management. If you are looking for a career as a respiratory therapist you need a three-year degree and write the National Certification Exam (CSRT) and receive Registered Respiratory Therapist (RRT)certification. Median Salary : $62,400 Physiotherapist   According to the Canadian Physiotherapy Association (CPA), to become a physiotherapist in Canada, Individuals require an undergraduate degree and you experience a degree of professionalism required with the total number of 1000+ hours in a clinical setting and require Provincial Registration. Physiotherapists can work in rehabilitation hospitals, private clinics, community health centers, residential care, and assisted living facilities and schools. Median Salary: $69,992 Dental hygienist A Dental hygienist is the patient’s first contact for complete dental care. A registered Dental hygienist performs cleaning, scaling, taking x-rays, providing fluoride treatments, and assisting throughout various procedures. Dental hygienists in Canada must complete a 3-year Diploma program. Median Salary: $70,270 Pharmacist A pharmacist requires a four-year bachelor’s degree in Pharmacy. Becoming a pharmacist also requires several hundred apprenticeships or internship hours. The final step is taking the National Qualifying Exam through the Pharmacy Examining Board of Canada(PEBC). Median Salary: $94,000 Nurse  Registered nurses hold a four-year Bachelor’s degree in Nursing from Canadian University or international equivalent. RN’s may specialize in a variety of areas such as surgery, obstetrics, psychiatric, pediatrics, community health, occupational health, emergency, rehabilitation or oncology, and more. The demand for nurses in hospitals and ambulance settings remains very strong. If you want to work in the healthcare sector you need to pass the Canadian Registered Nurse Examination (CNRE)exam. Median Salary: $79,990   Related post: Advantages of working in the Healthcare Industry!      

finance recruitment

7 Reasons to consider a career in Finance!

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The finance industry is an exciting global industry that is continually progressing and growing. The finance sector is the essential driver of the country’s economy. It gives the free progression of capital and liquidity in the marketplace. When the sector is strong the economy grows and companies in this industry are better able to manage risk.   The finance industry is one of the most competitive and demanding industries in the world. There are a lot of benefits to having a career in this industry. 1.Dynamic Career The finance industry is one of the most forward-thinking industries in the world. This industry is undergoing constant change and growth. The financial services are structured, delivered and consumed, due to the rapid speed of technological advancements across all financial platforms. 2.Better salary A career in finance offers better pay to the workers. Being highly demanded in every business, finance workers are offered relatively good pay as their services are some of the highly essential and demanded in the market.   3.Improve interpersonal skills Interpersonal skill is an essential skill that a person should have who is working in the finance sector and it plays a critical role in day-to-day life. 4.Lot’s of career options The finance industry is diverse and has many career opportunities for professionals. There are a wide variety of specializations included in this area. This is one of the good aspects of this industry. 5.Balanced lifestyle Many jobs in the finance sector offer a balanced lifestyle between work and personal life. Especially for those who are independently employed and can choose their schedule.   6.Job Security Job security is an important factor in a career in finance. Normally, positions in this field are secure. Finance is fundamental to everyday life and one of the demanding fields in Canada. There are a variety of jobs available in this field. 7.Challenging Career A job in this industry  is not easy. It takes hard work, attention, and education to be successful. Lots of people who work in the industry enjoy many challenges that they face daily. Every financial job requires problem-solving skills. Some day-to-day tasks may involve fixing complex problems for large- or small-scale businesses. If you need a challenging job or you need to work in a fast-paced environment you are a good fit for this job. Are you looking for a job in the Finance industry or highly talented candidates? We are here to help. We are one of the best finance recruiters in Canada. Also, we provide candidates for accounting and back-office Outsourcing. We can help you to get a good job in this industry. To know more Contact us!

blog

Skilled trade jobs in demand

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As the world changes, the requirements for additional workers in specific jobs may increase. Skilled trade jobs are come with earning potential, numerous openings across the country, and the chance to work with your hands regularly. Listed below are the top in demand skilled trade jobs in Canada:   Brick Mason Brick masons build various building structures. They are given building plans to determine how to lie each brick. They may use different measuring tools and equipment to build these surfaces. Average Salary: $20.26 per hour Construction Equipment Operator Construction equipment operators handle large machinery and equipment. They often know all the rules and regulations and ensure everyone in the construction site is following them before and during equipment operation. They also determine lower spots of the site where more dirt or other material should be added. Average Salary: $20.38 per hour Crane Operators   Crane Operators use cranes to move various items or loads. They will need knowledge of how a crane works and need to steer the various pedals and handles on the machine. They often arrive at the site and determine where everything should be placed in safety regulations before they operate the crane. Average Salary: $20.86 per hour Carpenter Carpenters are labor to build different structures of a house. This job may involve cutting, measuring, and shaping. They often build or restore floors, windows, ceilings, and walls. They also give inspections to ensure different surfaces are meeting codes and safety regulations. Average Salary: $21.46 per hour Plumber Plumbers work in both residential and commercial areas to either install or fix various plumbing issues. They may repair sinks, dishwashers, toilets, washers, and other malfunctioning appliances. They will provide regular checks and inspections to ensure appliances are working in a good condition. This means they are usually well informed and regularly updated safety regulations. Average Salary: $25.28 per hour Electrician Electricians work with power units either install or repair them in houses or businesses. They ensure that wiring and electrical systems are working properly or not. Also, they should have knowledge of various safety regulations and power tool operations. Average Salary: $25.93 per hour HVAC Technician   HVAC Technician will install, repair, and inspect heating and air conditioning systems. They can locate problems in a heating and air conditioning system. Also, they can conduct emergency repairs, installation, or cleaning of different units when needed. Average Salary: $23.34 per hour Diesel Technician Diesel Technician repair and maintain diesel-powered vehicles. They inspect the vehicle thoroughly to ensure everything works correctly and repair any damages they locate. Average Salary: $25.22 per hour Are you looking for Skilled trade jobs in Canada? Or, do you want a job consultancy service in Canada? Venus Consultancy will help you to find the best jobs for you in the desired location.   Related Post: Reasons that you should consider a career in Skilled trade

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Best Job Consultancy Services

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Generally, a recruitment agency helps a candidate to get a job in his / her field and an employer to get a highly talented candidate for their open position. So, an agency act as a bridge between a candidate and an employer. Getting a job in this competitive world is not easy. We need to work hard to get the desired job in our field. As a top recruitment agencies in Toronto, Venus Consultancy helps you to achieve your goal. We are a leader in connecting employers with employees of diverse backgrounds. We have a well-specialized team to develop strategies to determine the skill set of a candidate. An employment agency helps to save time and money for an employer as well as an employee. For an employer selecting a candidate from hundreds of applications is a time-consuming process. An agency usually checks the candidate’s previous experience, job references, backgrounds, and more. After the initial screening, the candidates were directly sent to the employer for the interview process, this can save an employer’s time and effort. For an employee, they can apply for different jobs with one application within the recruitment agency. Usually, we help candidates with their job search, make an attractive resume and cover letter for them. Venus has a team of experts in the recruitment process. We are up-to-date, responsive, and result-oriented. We have more than 16 years of experience in the field of recruitment and staffing across Canada. With this rich experience, we gained more than 16000 recruitments and 3000 happy clients. Our selection process includes 5 steps like documentation, market research, interview and assessment, candidate selection, and placement. A recruitment agency plays an important role in every job seeker’s life if you want any career guidance or advice our team will help you. Venus provides staffing for temporary and permanent positions. If you are looking for a job or to hire a vibrant candidate, get in touch with us! Our area of specialization includes IT Recruitment, Clinical research Recruitment, Pharmaceuticals, and life science Recruitment, E-commerce, Logistics, and Supply chain Management recruitment, Manufacturing and skilled trade recruitment. We recruit candidates for outsourcing services like Customer service and technical support Outsourcing, Scientific Outsourcing, IT Outsourcing, and Accounting and back-office outsourcing.      

it recruitment

Top 5 most in demand jobs in IT Industry

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Information Technology offers a wide range of work, serious compensations and abundance of accessible jobs and opportunities. There could be no better chance to begin a profession in Information Technology. The demand for IT professionals in Canada is always high. Here we share some IT jobs that are most in demand jobs in Canada. As we mentioned earlier that IT field offers a wide range of work and it is one of the most competitive job markets in the world.   Software developer The demand for a software developer or a programmer is high. They are responsible for developing new softwares and managing the existing softwares. Plays an important role in Software development life cycle. A developer works closely with the designers and analysts, write programming codes to make a software program. They may work with number of programming languages like Java, .NET C, PHP, Python, Oracle and more. Salary range:$48,000-$89,000 Database Administrator A Database Administrator is responsible for maintain the software used to manage a database and ensuring the data is easily accessible to those who need it. DBAs ensure that the server stay efficient and operational while managing information security, execution, replication, backup, storage, access and partitions. For DBA jobs you should have bachelor’s degree in computer science or associated degree in database administration, should have knowledge in Linus, Oracle and SQL. Salary range: $43,000-$78,000   Project Manager A project manager is leading a team of designers, developers, analysts, testers and engineers to ensure that the projects are completed on time and up to industry standards. They are managing the project all the way from planning, executing, developing, testing and closing. A project manager should have solid technological understanding, strong communication skills and should have experience in managing a team of professionals. Salary range: $52,000–$111,000 QA Analyst QA Analyst/Software tester is responsible for test systems and software for finding software bugs or errors. They run various test on software and ensure that to meet all standards and guidelines. For QA jobs you should be familiar with technology, software and have strong attention to detail. Salary range: $33,000-$84,000   Technical Support Specialist Technical support specialist provides assistance to customers having issues with software products or applications. They work in a client facing role and also have exceptional knowledge in Computer hardware and systems. Technical specialist are problem solvers and should have strong attention to details. Also, they should have listening skills and clear communication skills. A background in customer service is huge benefit for this role. Salary range: $29,700-$71,000 If you are looking for any IT jobs in Canada, Get in connection with Venus Consultancy. We are the leading IT Recruiters in Canada.

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